愛瑞克服務條款

換貨流程
愛瑞克公司為您提供值得信賴的頂級時尚名品，在收到商品的7天內，商品出現任何品質問題，顧客可以選擇換貨(僅限同款商品)，使您有充足的時間考慮，確保您做出正確的選擇，真正做到無風險購物（時間的計算方式以簽收單上的簽收日期為準）。

注意：本公司僅提供換貨服務，高單價商品，恕不退貨。

愛瑞克公司為您提供值得信賴的優質產品，但當您在我們這裏購買的產品出現品質問題，並且是支付了

• 1. 全部款項的顧客（非訂金）
• 2. 非訂製、未修改過（包含現場鑲嵌）的產品
• 3. 未經配戴過的全新商品（若有磨損或者吊牌損壞的一律視為已佩戴商品），必須同時滿足以上三項條件的商品品質問題，可以在收到貨品7天內（以貨品簽收單上的 簽收日期為准）更換有品質上問題的商品。我們將依據《消費者保護法》及其他相關法規，為您提供周全的換貨服務，為您的購物提供保障和信心。

• 1. 換貨商品應保持你收到商品時的原貌。
• 2. 換貨商品必須是未經佩戴過的，相關附屬配件應齊全（若有磨損或者吊牌損壞的一律視為已佩戴過）
• 3. 保修卡、發票等隨貨的書面材料沒有填寫以及任何汙損、折疊的痕跡
• 4. 換貨商品本身原包裝應保持完整
• 5. 換貨以一次為限

• 1. 商品已經不是全新的狀態；商品標籤、包裝、鑑定證書等被塗改、撕毀、移動或無法辨認。
• 2. 商品購買憑證、保修卡被塗改、撕毀或丟失；未經同意自行拆卸、修理。
• 3. 因移動、跌落、碰撞、擠壓而造成的故障或破損等人為損壞痕跡。
• 4. 商品包裝有污痕和嚴重擠壓痕跡。
• 5. 商品返回本店的過程中由於包裝或運輸操作不當所造成的損壞。

＊＊注意：以上如果沒有涵蓋到的類目和規則要求，以相關法律法規為准。

您在購買後確認存在品質上的問題，請立即與我們的客服聯繫：客服人員與您核對訂單內容並及時辦理換貨服務，申請換貨的流程如下：

• 1.請先來電或e-mail通知我們的客服人員，待客服人員確認換貨商品與地址。
• 2. 將欲換貨之商品恢復原始包裝，待商品驗收無誤後即辦理換貨手續。
• 3. 我們將於您提出換貨申請的次日起，三個工作天內由客服人員與您聯繫，並於七日內審核、處理完成換貨事宜。
• 4. 限到貨日起七日內提出換貨申請(自簽收日起算)，逾期未提出申請者，無法接受辦理換貨。
• 5.核准換貨:若換貨審核通過，請將商品無損及完整包裝，連同配件、贈品(請勿缺件)我們將提供您一份換貨確認書和換貨編碼。
• 6. 外盒勿損毀，請以原收件包裝再次原封備妥，若您的外紙箱已遺失，請於商品外盒再包裝，請勿直接在商品原廠外盒黏貼宅配單或書寫文字，否則將不予受理。
• 7. 換貨商品由配合廠商共同驗收。若是原廠商品外盒損毀或是商品缺件，恕不受理。
• 8. 原商品備齊後，請依照客服人員指定方式操作換貨事宜，其換貨之商品收據請妥善留存，並將配送單據編號與單位名稱提供給我們做追蹤。
• 9.本公司將把您欲換貨的首飾送至權威機構來確認鑽石和貴金屬的材質(鉑金,白金等)是否和我們寄送給您的商品品質一致。裸石方面，我們將通過確認鑽石腰部的鐳射序號來驗證鑽石真偽是否是同一顆, 腰圍無序號裸石，我們會以標準寶石鑑定方式核對，若有爭議，會委請有公信力之第三方驗證。
• 10.手錶將由我們兩位以上的鑑定師鑑定，必須是未曾佩戴過的，手錶帶目即錶殼不曾拆解過的，沒有使用或摔過痕跡，原廠的膠膜和原廠配件.均完整的狀態。

• ＊本公司所販售之商品皆為高單價商品，恕不適用七天鑑賞期規範。若需換貨必須保持商品的全新狀態(包含商品主體、配件、內外包裝)。
• ＊本網站不接受更換款式、換色，請買家多多見諒…下單前請考慮清楚，除商品本身問題外不接受其他問題換貨。
• ＊商品不提供試用，若使用過需要換貨(除了商品本身有瑕疵)則要負擔商品的整新費用或零件的更換費用。
• ＊任何經過佩戴、訂製的(所有非現貨類商品)、有雕刻的、經過改動或者調整過尺寸的、或者有其他方式損壞的貨品，及特價產品，我們均不接受換貨。沒有本公司的換貨編碼、無運輸保險或包裝損壞的貨品，我們均不予辦理換貨。
• ＊如您的產品需要由鑑定機構鑑定，我們需要您一同前往，如您不能一同前往的，我們將視同您默認接受本公司提供的由相關鑑定機構出具的鑑定結果。
• ＊本公司所販售之商品保證為原廠公司貨，均享有原廠及本公司保固(原廠保固時間，依據各廠牌公告為主)
• ＊若您要換貨，請自行負擔換貨商品到本公司的一切運費、保險以及安全性。

• 1. 關於產品價格

• a. 本公司出售的產品價格非常實惠，概不議價！
• b. 討價還價的話視為無意購買, 關閉交易!!
• 2. 拒絕無理打攪的顧客

• a. 購買前請確實考慮，您我的時間工作人員的勞動力是寶貴的，請無意購買的用戶止步。
• b. 高單價商品，恕不接受退貨，想靠自己的胡攪蠻纏，甚至威脅賣家的顧客，請您止步。
• c .訂製商品約1個星期~1.5個月製作完成，尊貴訂製品讓顧客享受滿意和尊貴服務，請您耐心等待並合情合理的排好自己的時間，謝絕訂製產品因為時間原因退貨！
• 3. 請尊重賣家，慎重評價，不要拿差評來威脅賣家。
• 4. 關於贈品

• 贈品一律按照活動通知與消費金額發送，詳細內容以本公司公告為主。
• 5. 本公司爲服務需要送禮的顧客，特提供付費禮品包裝服務。
• 6. 本公司所有顧客自行加價委託本公司額外服務的金額，一律概不退費。
• 7. 若換貨後商品再採用自費包裝服務，則另需支付費用。

• 基礎包裝與配件

  您購買愛瑞克公司的商品會有以下配件：國際證書，愛瑞克公司證書，購買證明，售後服務小冊，手錶原廠表盒或愛瑞克公司手工木盒。

  獨特的Eric禮品包裝

  1.精美包裝：精緻鋼琴烤漆手工木盒，贈送給高貴的您，愛瑞克公司每一件商品，均附有精美包裝一份，只送不賣。

  2. 豪華包裝+超級大禮：我們給您令人驚訝的豪華包裝+超級大禮，這是一個驚喜，我們會依照您的需求，像是求婚、生日、升官等等…特別為您包裝一份讓人驚喜的禮物。

  溫馨提醒

  ※若您購買本店品牌手錶，將會附上原廠錶盒，不再另外贈送珠寶用的鋼琴烤漆手工木盒。

  ※若您有特殊送禮的需求，請於下單同時告訴我們收件人的姓名、收件地址等相關資訊，還有要祝賀的事，我們將為您量身訂製一份特別的包裝。這是需要收費的，麻煩您事先與客服聯繫。

  ※我們的豪華包裝+超級大禮是需要收費的，有三種款式讓您挑選，若您需要額外的包裝，麻煩您事先與客服聯絡。

  如果您有任何問題，歡迎上班時間致電：

  聯絡電話:+886-75217299(台灣 請直撥07-5217298)

  聯絡電話:+86-21-57000800

  我們將在24小時內回覆您

  愛瑞克的上班時間為PM13:30~21:30 香港時間GMT+8

  愛瑞克公司感謝您的光臨 www.eric886.com

THE WARRANTY OF ERIC COMPANY AND REFUND PROCESS(ERIC REFUND POLICY)

Refund Process
Eric Company provides trustworthy high fashion products. Within the 7 days after you receive your order, if there is a problem with the product quality, you can choose to replace your purchase. This allows you to have sufficient time to consider your choice and make sure you have made the right decision, and purchase without risks（the 7-day limit starts from the signed date on the receipt form）. The company will be responsible for the mailing costs.

Eric Company provides trustworthy high quality products. But if you purchase a product that has quality problems and have paid

• 1. The full payment (not the deposit)
• 2. Not customized the product (included engraving)
• 3. An unworn product (if the product or the tag is damaged, it will be regarded as a worn product). You can replace the product within 7 days after you receive the product (the 7-day limit starts from the signed date on the receipt form) if you have all of the 3 conditions above. We will provide you with a complete replacement service according to the《Consumer protection laws》and other similar laws.

• 1. The product for return should be kept the way it was when you received it. (Except for the products that have quality problems)
• 2. The replacement product should be unworn and its related accessories should be complete (if the product or the tag is damaged, it will be regarded as a worn product).
• 3. The warranty card, receipt and other written materials should not be written on and should not have any damage or fold marks.
• 4. The packaging of the refunded product should remain complete.
• 5. You are only allowed to refund a product once.

• 1. The warranty label, package or certificate of authenticity is altered, torn, moved or unreadable.
• 2. The proof of purchase or warranty card is altered, torn or lost; or disassembled and fixed without consent.
• 3.Failures or damages caused by moving, falling, contact or force.
• 4. The products packaging marks or stains.。
• 5. Damages that are caused by packaging or improper transportation during the process of returning the product to the shop.

＊＊＊ NOTICE: THE CATEGORIES AND RULE REQUIREMENTS THAT ARE NOT MENTIONED ABOVE WILL BE ACCORDING TO COUNTRY LAWS.

If you find a problem with the product after purchasing, please contact our customer service：Customer service will check your order form content and immediately complete a refund. There are 10 kinds of situations：

• 1.If you need to make an exchange, please contact our customer service via email or phone to verify the shipping information. (Address, item, etc.)
• 2. Put the item into its original packaging and mail it back. Once we verify the returned item, the process will continue.
• 3.Our customer service will contact you within 3 business days after your application has been received, and your application will be processed within 7 business days.
• 4. Exchange request must be filed within 7 days of receipt. Please notice that any exchange later than 7 days of receipt will not be accepted.
• 5.Once the exchange was been approved, please send back the item you purchased. Items must be returned in their original packaging and with all booklets, guarantees, accessories, product tags, and complimentary gifts if they were attached. We will send you a verification document, and a verification code of exchange.
• 6. The original box of the watch must be intact. Please also send back the item to be returned in its original mailing box. If the original mailing box is missing, please use another mailing box with the watch box inside. If any damage has occurred on the original box, the item will not be eligible for any return or exchange.。
• 7. Every returned item will be examined by our us or a third party. If the manufacture’s box or any part is damaged or accessories of the item are missing, the return will not be accepted.
• 8. Once the item is packed, our customer service will provide you with the information to mail the item back. Please keep the receipt of the dWe will send the refunded item to appraisal authorities to check the authenticity of diamonds, platinum, and other precious metals that need to be appraised. As for rough diamonds, we will verify the registration number carved on the diamond to check the authenticity. If there are any problems or controversy regarding the process, we will consult a non-affiliated third party arbitrator.
• 10.Returned watches will be appraised by at least two professional appraisers. The returned watches must be unworn, unused, and intact, with no scratches or signs of being used. Any original accessories, and the plastic film must also be intact.

• ＊Our products are high-priced watches. The 7-day trial does not apply for our products. If you need to return, the product it needs to remain intact. (Including the product, any accessories, and both the inner and outer package)
• ＊Only defective items are eligible for exchange. Other exchange requests, for example, asking for a different color or a different model will not be accepted.。
• ＊There is no trial period for any product. If you need to return or exchange your product after being used (except for defective items), extra fees will be charged.
• ＊Any return or exchange will not be accepted if the product is used, altered, or damaged in any other way. Customized, special order products, and promotional products are not eligible for return or exchange. Products without the exchange code, transportation insurance, or with damaged packaging will not be accepted for return or exchange.
• ＊If you need to have the product appraised, we insist that our delegate must be present at the appraisal. If you are not able to show up, we assume that you agree with the result of the appraisal.
• ＊We guarantee your wristwatch to be authentic and manufactured by the original brand. Your wristwatch comes with a warranty from its original manufacturer. Please consult your guarantee booklet, or the manufacturer for information of the warranty.
• ＊The shipping fee, applicable taxes before the returns arrival will be the responsibility of the buyer. We will not be responsible for any damages occur during transportation.

• 1. Our Price

• a.Our products are sold at reasonable prices. Bargaining will NOT be accepted.！
• b. If there is any act of bargaining from the buyer, we will stop the transaction immediately.!!
• 2. Caution

• a. Please be certain before placing any order. Do not waste unnecessary time for both our company and yourself.
• b. All return requests of high-priced items will not be accepted. Please don’t make unreasonable requests.
• c . Personalized orders will be processed in 1~6 weeks. Please consider the wait time before you make an order. Return and exchange for personalized orders, due to the time of manufacture, will not be accepted.！
• 3. Please respect our goodwill. DO NOT give false feedbacks or use negative feedbacks as threat.If you have any feedback, please contact our customer services executive for assistance.
• 4. The Complimentary Gifts

• All complimentary gifts will be sent according to the promotion and the amount of your purchase. Further information will be posted on our website.
• 5. We provide paid gift wrapping services for our customers.
• 6. Any extra services will not be refunded if you wish to return or exchange any product.
• 7. There will be extra fees if you still need gift wrapping services after an exchange.

• Gift Wrap

  The products you purchase from Eric Company come with an international certificate, an Eric company certificate, a warranty, an after-sales brochure, and a membership card.

  Unique Gift Wrap

  1.Elegant Gift Wrap: An exquisite handcrafted wooden box with a glossy finish is perfect for graceful and elegant people. Every purchase from Eric is eligible for free Elegant Gift Wrapping.

  2. Luxury Gift Wrap plus Super Special gift: This will WOW you. Different needs for different occasions, such as proposals, birthdays, or promotions, will be exclusively taken care of. We will personalise a special gift wrap for you.

  Reminders:

  ※Every branded watch comes with a box from the original manufacturer. No other boxes will be attached.

  ※If you have any specail address requirements, please provide the name and address of the recipient, and the occasion for this gift. We can customize a special package for you. (Please keep in mind that this not a free service, so please contact our customer service if you need special requirment)

  ※We also provide three types of deluxe gift wrapping services, with a special gift attached. If you need further information, please contact our customer service.

  ※If you have any question, please call us※

  TEL:+886-75217299(Taiwan)

  TEL:+86-21-57000800(China)

  We will respond for you between 24 hours

  Eric Co.Office Time：PM 13:30~21:30 GMT +8

  www.eric886.com